Optimise the performance of your business by determining the best decision, offer, action, price or message for each individual customer.
Increased competition coupled with economic and market changes make it difficult to understand whether the shifts you are seeing in your credit portfolios are a result of external factors or the impact of past strategies.
Identifying future changes to improve performance is crucial to developing sound and relevant strategies to support sustainable growth. Market and portfolio insight gives you the context and quantitative analysis to support decisions about changes in strategy and operational planning.
Optimisation Products and Solutions
Collections Strategy Optimisation
Optimally allocate customers to the best path, treatment or strategy in order to maximise the performance of the collections operation and help support your customers.
Customer Contact Strategy
Optimally allocate customers to the best contact, channel or offer in order to maximise the performance of sales and marketing activity and provide the customer with the product they want.
Dialler Optimisation for Collections
Optimally allocate dialler capacity and resource to accounts in order to maximise the efficiency and effectiveness of your dialler operation.
Fraud Strategy Optimisation
Reduce the number of customers being impacted by unnecessary fraud referrals and increase the detection of attempted fraud.